Spa Etiquette, Policies & Refunds

CANCELLATIONS - We understand that life happens. If you need to cancel your appointment for any reason we require a 24-hour notice. If appointments are not cancelled within the designated time, 50% of the cost of the treatment will be charged. Thank you.

WHEN TO ARRIVE - If you are a new client, it is best to arrive a few minutes prior to your appointment to allow yourself time to complete our skin care Intake form. Please understand that latecomers will incur the full fee for any treatments that are shortened due to tardiness.

PERSONAL PROPERTY - We ask that you leave any valuables at home and arrive without wearing any jewelry, as we are not responsible for any lost articles.

PAYMENTS - We accept cash and check. We accept Visa, MasterCard, Discover and American Express for any treatments or purchases over $100.

HAPPY FACE DAY SPA GIFT CARDS - Gift cards make the perfect gift for any occasion. They may be used toward treatments or products, (unless otherwise noted) and must be presented at time of service. Gift certificates are not refundable.

GRATUITY - Our Estheticians take special care in providing you with conscientious treatments with individual attention and appreciate your generosity. Gratuities are not included in the cost of the treatment. The recommended standard gratuity is 20%.

PARKING - Please feel free to park in the drive way.

SHIPPING & RETURNS - All prices are in U.S. dollars. Prices and offers are subject to change without notice. Please make sure your recipient’s address and phone number is correct. Shipments with incorrect addresses will be subject to shipment delays and a $10.00 surcharge plus the cost of original shipping. We hope you will be delighted with your orders. Unfortunately and without exception, we cannot accept any returns on gift certificates, apparel that has been worn, items that have been used, teas, essential oils, or any skincare products unless they arrived to you damaged. We will however, allow returns of items that have not been opened and are returned in their original packaging. Seals must remain intact. A restocking fee of 15% will be applied. In the event of damage, you must keep all original packaging, with mailing labels intact, and contact Happy Face Day Spa at 512-920-8889 or via email (click here) immediately to schedule a damaged goods pick up for an exchange for another product. Happy Face Day Spa will not be responsible for return shipping costs. You must inform us that you intend to return the item within 7 working days from the day after you receive your order. Please email (click here) with a description of why you are unhappy with your order. All refunds are credited to the original pay method. We do not give cash refunds. Products must be returned in their original packaging and with a copy of your order receipt. The products must be unused and still sealed. Send your package via an insured and prepaid method. Include your packing slip and please let us know the reason for the return. Shipping and handling fees are not refundable on returns.

Send all returns to:

Happy Face Day Spa
P.O. Box 92442
Austin, TX 78709

Domestic (within the US) Shipping Rates: Standard shipping prices: Standard gift certificate mailing takes 3 to 5 business days from the date your order is entered into our system. Standard gift items other than gift certificates or requirements to be mailed with a gift certificate may take 7-14 business days and will be shipped via UPS.